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Submit refund evidence

Use this form when the Service did not work as described. Refunds are processed by Paddle — your submission helps us verify the defect quickly.

What to capture
The clearer the evidence, the faster Paddle can approve your refund.

1. Screenshot the broken behavior

  • The error banner, blank result, or still-locked premium section.
  • Include the full browser window so the URL bar and timestamp area are visible.
  • Mac: ⌘ + Shift + 4. Windows: Win + Shift + S. iPhone: side + volume up.

2. (Optional) Capture console logs

  • Open DevTools: F12 or right-click → Inspect → Console tab.
  • Reproduce the issue, then copy the red error lines and paste below.

3. For duplicate charges

Attach screenshots/PDFs of both Paddle receipts. Redact unrelated card/bank info.

PNG, JPG, WebP, GIF or PDF. Up to 8 files, 10 MB each.

We'll attach this submission to your account and forward the relevant details to Paddle. Browser/device info is included automatically to help reproduce the issue.
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