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Refund Policy

Last updated: May 13, 2026

SUE.AI is operated by Growing Homes LLC. We want you to be satisfied with your purchase.

14-day money-back guarantee

You may request a full refund of any SUE.AI purchase within 14 days of the order date if the Service does not work as described. This applies to both monthly subscriptions and lifetime purchases.

What counts as "the Service does not work as described"

The following are examples of issues that qualify for a refund under this policy:

  • Analysis fails to generate. You submit a valid case description and the analysis returns an error, never completes, or returns a blank result on repeated attempts.
  • Premium features are inaccessible after payment. Your purchase succeeded but premium sections (full case law, step-by-step strategy, evidence list, court strategy, "Craft My Lawsuit" PDF) remain locked or blurred.
  • "Craft My Lawsuit" PDF cannot be generated. The complaint draft consistently fails to produce a downloadable PDF, or the generated PDF is empty/corrupt.
  • Account or login is broken. You cannot sign in, reset your password, or access your paid account due to a defect on our side.
  • Duplicate or incorrect charge. You were billed more than once for the same order, charged for a plan you did not select, or charged after canceling.
  • Subscription was not canceled when requested. You canceled inside the customer portal and were billed for a subsequent period anyway.
  • Persistent service unavailability. SUE.AI is unreachable or unusable for an extended period during your billing cycle for reasons within our control.

The following are not grounds for a refund: dissatisfaction with the legal analysis itself, disagreement with cited statutes or estimated damages, a court rejecting or accepting your filing, settlement amounts, or any other case outcome (see "No guarantee of legal outcomes" below).

Evidence to include with a refund request

To help Paddle process your request quickly, please include as much of the following as you can. Most issues can be documented in a few minutes:

  • Order details. The email address used at checkout, approximate purchase date, and the Paddle order/receipt number from your confirmation email.
  • A short description of what you tried to do, what you expected, and what actually happened.
  • Screenshot(s) of the error or the broken behavior — for example, an error banner after submitting a case, a still-locked premium section after payment, or a failed PDF download.
  • Date and time (with your time zone) when the issue occurred, so we can locate the relevant server logs.
  • Browser and device (e.g. "Chrome on macOS", "Safari on iPhone").
  • Browser console logs if you are comfortable sharing them: open Developer Tools → Console, reproduce the issue, then copy the red error messages or take a screenshot of the Console tab. This is optional but speeds up diagnosis.
  • For duplicate charges: screenshots or PDFs of both Paddle receipts (or the relevant lines from your bank/card statement with unrelated information redacted).

You can attach screenshots and logs directly to your support email, or paste them into Paddle's refund request form at paddle.net. We retain server-side error logs for a limited window, so requests submitted closer to when the issue happened are easier to verify.

No guarantee of legal outcomes

SUE.AI is an AI-powered legal information tool, not a law firm, and does not provide legal advice or representation. We do not guarantee any specific case outcome, settlement amount, court ruling, or success in any legal action. Refunds are not available on the basis that a case did not succeed, that a lawsuit was not filed, that a settlement was lower than expected, or that the analysis or strategy did not produce a particular result. You are solely responsible for your legal decisions and should consult a licensed attorney.

How to request a refund

Refunds are processed by our payment provider, Paddle, which is the Merchant of Record for all of our orders. To request a refund:

  1. Submit refund evidence here — upload your screenshots and (optional) console logs so we can verify the defect, then we'll route the request to Paddle on your behalf, or
  2. Visit paddle.net and look up your order using the email address you used at checkout, or
  3. Use the receipt link Paddle emailed you and click the refund/help option.

Subscription cancellations

You can cancel a monthly subscription at any time from the Premium page via the "Manage subscription" link, which opens Paddle's secure customer portal. After cancellation, your premium access ends immediately and you will not be billed again.

After the refund window

After 14 days, refunds are at our reasonable discretion and may still be granted in cases of duplicate charges or technical issues that prevented you from using the Service.

Processing time

Once a refund is approved by Paddle, funds are typically returned to your original payment method within 5–10 business days, depending on your bank or card issuer.